![]() ![]() If your item(s) do arrived damaged, please email us, along with appropriate photos and we will liaise with suppliers around free replacement parts and process a claim on your behalf.Īll orders cancelled after 8 hours are subject to a $25 administration fee, whether or not the order has shipped. Please inspect the packaging of your item(s) when they arrive, if you notice any damage please make note of it when signing for delivery. ![]() We are not able to offer partial refunds instead of replacements. If items are damaged in transit, we will work speedily to have replacement parts sent out free of charge. We will always do everything in our power to resolve courier delays as quickly as possible and do right by our customers. If your item is taking longer than usual to arrive, please get in touch with us as we will chase up delivery with the couriers or work to offer replacement cartons if deemed "lost in transit". We are unable to offer shipping refunds based on delayed delivery of items. We have gone to great lengths to manage expectations around delivery delays. Our shipping charges are for door to door delivery and we are indeed charged these by the third party couriers that we use. If a customer opts to collect from a courier depot (for urgency reasons) rather than wait for delivery, this may be possible on occasion however no partial shipping refund can be offered by Happy Active Kids. In the event that your order is taking a longer than usual time to be delivered (based on the online tracking ETA), please get in touch with us and we will follow up on your behalf. Every effort is made to ensure that delivery is a smooth and stress-free experience however situations can occur that are unfortunately beyond our immediate control. *Please note that the Australian couriers that we use are third party services. If you do not receive tracking information from us within 5 business days of your order, please follow up with us (please also check your email spam folder). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If your order is in stock and we process the charges to your credit card, it will be despatched within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. As soon as we receive your order, we automatically contact our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorised your credit card for the purchase. If for example, only 2 out of the 5 items have been delivered, please sign accordingly for 2 out of 5.Īs soon as you place your order, you will receive an order confirmation e-mail. Upon delivery, please check that all items have been received before signing. Rest assured that the rest of your order will arrive soon after. This is due to the way that 'big and bulky' items like ours are sorted and scanned with the couriers- and this is no immediate cause for concern. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.Please note that especially during periods of high freight volumes, your order may arrive in multiple deliveries. ![]() Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please have your order confirmation email with you when you come. Our in-store pickup hours are 10 a.m.- 6 p.m. Monday-Saturday, & 10 a.m. We will send you an email when your order is ready along with instructions. ![]() location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-5 business days. You can skip the shipping fees with free local pickup at our Harrison Ave. International shipping is available for $29.95 (standard) & $49.95 (heavy goods) for orders placed outside of the U.S. Heavy-goods shipping for oversized items is available for $29.95 for orders placed in the U.S.įree ground shipping is provided for orders placed in the U.S. Shipping Ratesįlat-rate shipping is available for $7.95 for orders placed in the U.S. You will receive another notification when your order has shipped. All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. ![]()
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